Privacy and Communications
When you place your order, we collect certain personal and transactional information (e.g. name, address, email address except for credit card / debit card details)
To fulfil our obligations to you under these On-line Shopping Terms and Conditions we communicate with you by e-mail and by posting notices on the Website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications be in writing.
The contract between us
When you place an order to purchase items using our Website this is an offer by you to us to purchase those items. By ordering you are providing details which are true, accurate, current and complete and that the credit or debit card details are correct and your own. Products will then be constructed using the specifications that you have selected.
We will confirm receipt of your order by sending you an email summarising the details of your order (“Order Confirmation E-mail”); this is the point at which we accept your order and the contract is formed.
Specifications and dimensions of products
We have made every effort to display the colours,texture, and shape for each piece,specifications and dimensions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor, we cannot guarantee that your monitor’s display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions & specifications of items displayed on our Website without prior notice.
Cancellations
If you wish to cancel your order, please contact us via phone or e-mail as shown on the contact us page of this store. As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy (below).
As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge We cannot refund any priority, express or courier component of the postage charge. This only applies if the order is cancelled prior to despatch.
Delivery
Standard deliveries to Indonesia addresses
Free shipping for all countries listed in the website footer.
Refund
We have made every effort to pack the product safe and secure the product in several layers of bubble wrap.
Changing of product
Once purchased the product cannot be exchanged and strictly no refund.
Items damaged in transit
If the contents have been damaged in transit, we are unable to provide exchange of the damaged items. There will be refund package on:
1. Chipped product (Fixable & Usable) (1-10% Damage) – Partial refund of 10% of the total product value
2. Minor break (Fixable & Usable) (10-40% Damage) – Partial refund of 30% of the total product value
3. Major break (41-100% Damage) – Full Refund (Overseas) or New planter option (Indonesia)
All refunded will be done via Bank Transfer or Paypal.
Incorrect Items
If we have sent you an incorrect item, please notify us using the details provided on the contact us page as soon as possible or within 2 days. If you would like us to replace the incorrect item with the item you ordered, we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item but we must have the incorrect item returned before investigating. Any damage caused by you will result in a charge for repair or to cover the amount of the product in question.
Web Site Access
It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website will only be accessible only if you have registered.
Use of Website
1.2 This Website may be used for your own private purposes and in accordance with these terms of use.
1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.
Site Up-time
1.4 All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.
Our Details
Our business’s name is: SPECIMEN LAB Studio
Our business address is: RAYA SUKOMANUNGGAL JAYA BB33
Our contact details are: TEL 62 81 33035990